MAJORCOM after-sales service

MAJORCOM has a dedicated customer service team to answer all your questions.

Our customer service department is able to answer all your inquiries about our products and services.

Please feel free to contact us by phone during business hours.

Outside these hours, please use the contact form below, and we will get back to you as soon as possible.

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8.45 a.m. to 5.15 p.m.

8.45 a.m. – 4.15 p.m.

Closed

Close to our customers

All our attention and expertise are at your service to inform, secure and offer an attractive customer experience, with cutting-edge technologies tailored to your needs.

Repair

Majorcom has its own repair center. So, when necessary, equipment can be repaired while preserving the warranty. And, of course, this is done as quickly as possible.

DEMONSTRATIONS

Majorcom can provide its resellers with demonstration equipment so that they can convince their customers of the benefits of our products and systems.

TRAINING

Majorcom also organizes training courses for its resellers, so that they have the knowledge they need to present equipment and advise customers in the best possible way.

Expertise

Our engineering is based on cutting-edge technical resources, the resilience of our teams and their involvement in your projects.

Innovation

Benefit from the latest technological advances. Our installations incorporate every innovation to enhance technical performance, energy efficiency and connectivity.

Frequently asked questions

What kind of warranty do you offer on your products ?

Unless there is a specific clause in the contract, all products in our product line are guaranteed for 24 (twenty-four) months, including parts and labor in the workshop (without advanced exchange) as of the delivery date. Excluded from this guarantee are parts subject to wear and tear such as CD and K7 mechanisms, optical or magnetic heads, batteries, hard disks, which are guaranteed for 6 (six) months, including parts and labor in the workshop (without advanced exchange) as of the delivery date.

Do you replace the products if they are defective ?

The seller commits to exchange (Return Merchandise Authorization RMA) any product of the safety range (EN 54 standard) recognized as defective by himself within 3 (three) months from the date of activation. The cost of shipping the product will be paid by the seller (Incoterm CCI 2000: DDU – Place of destination) and the cost of returning the product will be paid by the buyer (Incoterm CCI 2000 : DDU – Villeneuve-lès-Bouloc – France). The shipping of the exchanged product will generate an invoice. The defective product must be returned to the seller within 30 days from the date of shipment of the exchange. Upon receipt of the product, a receipt will be issued for an amount equivalent to the amount invoiced. The exchange, repair, supply of parts or any other modification during the warranty period does not extend it.